Categories > Trades
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£30.00 + VAT

All council managers or supervisors are responsible for safety in their units. A key method of ensuring safety is to undertake risk assessments of work environments and activities, and this module outlines the process involved in doing so. On completion of the module learners will be aware of why risk assessments are important, know the definitions of hazards and risks, and know the seven key steps to risk assessment.


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£30.00 + VAT

This course has been developed to provide learners with an increased understanding of the principles behind providing a good service to customer.


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£30.00 + VAT

This online course “Understanding the Rules of Customer Service” will help you and your staff to develop well-written and communicated practices and procedures.

 


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£30.00 + VAT

This online course provides learners with the knowledge and understanding needed to use both verbal and non-verbal communication techniques to deliver good service to customers.


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£30.00 + VAT

This course will provide people at any level, in any sector, with guidance that will help them to work safely at heights.


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£30.00 + VAT

Health and Safety rules and regulations are extremely important and this course will help learners gain a greater knowledge of the relevant regulations and how to comply with them within an engineering environment.


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£30.00 + VAT

Contracts that consumers enter into in their own homes or away from business premises are called “off-premises contracts”.


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£30.00 + VAT

The information in this course introduces you to key legislation, the Consumer Protection against Unfair Trading Regulations 2008 (CPRs).


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